Advanced application crash troubleshooting in Windows

I recently upgraded a company from a mixture of Windows XP and Windows 7 machines to Windows 8. Almost immediately one of the machines (a tiny and awesome Lenovo M93p) started having issues with crashing applications whenever sign-in of some kind was required, and it started happening shortly after install. It was a fresh machine, with no prior issues, running brand new installations of all applications.

The crashes primarily manifested in Outlook, which would crash right when the user was being prompted for their password. The crashes were all pointing to KERNELBASE.DLL (located in C:\Windows\System32), according to Event Viewer, and the error messages had something to do with System.IO.FileNotFoundException. Not terribly helpful.

Thinking that the culprit may be Office 2013 ProPlus, I first repaired the installation (quick repair), then really repaired it (online repair), then uninstalled it and reinstalled – all with the same results.

A few internet searches later, I found this little gem – a crash analysis freeware app written by NirSoft. When you run it, you get a view of modules loaded by the crashing application, and the ones at the bottom of the log would indicate the module closest to the crash – which, at the very least, should give you some further pointers for troubleshooting purposes. In my case, it was Lenovo’s Password Manager (which would explain why anything related to passwords would crash – Outlook, specifically, in this case). After removing the application, the problem went away.

Office 365 Multi-factor authentication is now available

Microsoft has made available multi-factor authentication for the following Office 365 plans:

  • Midsize Business
  • Enterprise
  • Academic
  • Non-profit
  • Exchange Online
  • SharePoint Online

Multi-factor authentication will allow you to use your mobile phone, office phone, or a smartphone app as a secondary authentication mechanism to increase sign-in security. While client application (Microsoft Office) updates are forthcoming to enable seamless integration with multi-factor authentication, for the time being you have to use a feature called App Passwords, which automatically generate a 16 character secure password to use when signing in from applications other than the web – just another reminder that security and convenience rarely go hand-in-hand :).

To learn more about Multi-Factor Authentication for Office 365, read the Office Blog post.

Managing Contacts in your Global Address List

Managing contacts in your Global Address List can be delegated. This “How do I…” article on will show your designated personnel how to perform such tasks as adding new contacts, editing existing ones, and performing contact search in the administrative interface.

Note that delegation of permissions isn’t covered in the article – if you need help with that task, create a support request and a pro from will help you out!

Read the “How do I…” article: