How to create S.M.A.R.T. support requests to get better help faster

While sending an email invitation to the self-service support portal for a new client the other day, I decided to write up a guide on what makes a good support request.

I ended up defining that a support request should be S.M.A.R.T.:

 

When asking for help, beĀ SPECIFIC, indicate the problem’s MAGNITUDE, tell me what ACTIONS you’ve already tried, provide any RELATED or relevant info, and please be TIMELY.

 

Read the rest of the guide on writing better support requests on our Support Portal