How to create S.M.A.R.T. support requests to get better help faster
While sending an email invitation to the self-service support portal for a new client the other day, I decided to write up a guide on what makes a good support request.
I ended up defining that a support request should be S.M.A.R.T.:
When asking for help, be SPECIFIC, indicate the problem’s MAGNITUDE, tell me what ACTIONS you’ve already tried, provide any RELATED or relevant info, and please be TIMELY.