Helpdesk – Sign-up

Ready to get some real help?

Support Plans

Business Start-up Micro
monthly $200 $60 $20
Best for Companies and larger Enterprises Small companies with a few individuals Individuals, families, sole entrepreneurs

Windows XP SP3 and higher
 x  x  x
Mac  x  x  x
Online Helpdesk

Track requests online and by email
 x  x  x
Free Quick-hit problem resolution

Problems resolved under 5-10 min and without Remote Access are free!
 x  x  x
Knowledge base access  x  x  x
Private knowledge base

Repository of articles created just for your organization
 x  x
Fast response time

We triage all problems immediately, and can provide off-hours support
x x  x
Remote support

Unattended access available for flexibility
 x  x  x
Cloud-based backup

Unlimited devices. Online access to backed up files. Increase backup storage for pennies per gigabyte, monthly.
available available available
Catastrophic device failure remote support

Remote help for computers that have extreme hardware or software problems
available available available
Device security and management

Cost is per user – covering up to 5 of the user’s devices (great for families). Includes mobile device security as well!
available available available
Virus protection  available available available
Windows update management (Windows Pro) available available available
Proactive monitoring and alerting (Windows Pro) available available available