While sending an email invitation to the self-service support portal for a new client the other day, I decided to write up a guide on what makes a good support request.
I ended up defining that a support request should be S.M.A.R.T.:
When asking for help, be SPECIFIC, indicate the problem’s MAGNITUDE, tell me what ACTIONS you’ve already tried, provide any RELATED or relevant info, and please be TIMELY.
Read the rest of the guide on writing better support requests on our Support Portal
People+ Pro received a few updates today. The main update is that now the Notes field is supported when saving attached contacts from received messages. This functionality is only available to People+ Pro licenses.
Keep in mind that some software may allow rich text in the Notes field – even though the standard contact definition only supports plain text. This means that if there’s any formatting, images, etc. that were somehow added to the contact Notes through well-meaning contact management extensions, that formatting won’t be preserved when the contact is imported into your mailbox.
A couple of minor bugs were also fixed as part of this update.
In the original release from a few days ago, the Import Attachments button showed up even if non-contact attachments were present in the email. That didn’t make much sense if the attachments weren’t contacts!
The new release somewhat fixed that issue and will only show the button if:
- One of the attachments is a file with a VCF extension
- One of the attachment is an Outlook item (could be a contact, or could be some other type of Outlook item)
It’s not a 100% solution – since I’m note pre-interrogating the type of Outlook item it could be, the button will show up even of a non-contact item is attached.
Several updates are being released in September.
First, I’m introducing two additional versions of People+: People+ Pro, and People+ Free.
People+ Pro will contain more enterprise-grade features, including custom branding for site licenses, ability to import contacts from VCF attachments, better integration with contacts for sending email. The ability to import contacts from VCF attachments is coming first, with others being introduced over the following weeks. P+P will be priced at a point commensurate with its advanced functionality.
People+ Free will be, um, free, and will include ads to support the program. P+F will have the same functionality as People+.
I’m also updating all styling in the app to use Microsoft’s newly released Office UI Fabric framework, designed to bring consistency to Office Add-ins and match the user interface to work better with Office 365.
While the exact timing of these releases isn’t, well, exact, they’re coming soon – and in the meantime, go get the People+ version currently out there!
This keeps coming up now and again, so I thought I’d give it a bump. Microsoft Research provides a free Add-in for Outlook that can save your company from the silly email storms generated by folks hitting ‘reply all’ on a company-wide email – check out the details on this MSOnlineHelpdesk.com post in the Tips & Tricks category:
Got a Mac and want to try out the just-released preview of the new version of Microsoft Office 2016? Kick off the download (2.47GB) and read about the new Office while you wait!
Check out MSOnlineHelpdesk.com for a quick note on how OneDrive for Business manages your local computer disk space when synchronizing with cloud storage:
How does OneDrive for Business synchronize files with your local PC?
If you’re in education or training sector, you should take a moment and review the OneNote Class Notebook Creator app – I just spent the few minutes checking it out and it looks like it offers a great set of features. Here’s the link to the article:
Here’s a summary of what the app allows you to do:
- Create classes and set up notebook templates
- Add students to the class and automatically create OneNote sections for their homework, assignments, etc.
- Create shared content & collaboration libraries
- Add other teachers / staff to the class notebooks
- Secure students’ notebooks so only they have access
- Manage students, teachers, content centrally
- Notify students by email of notebook creation
I can easily see this being used in schools and in organizations that provide training with a (more-or-less) formal training curriculum. There are a couple of things missing from the app – such as being able to grade student assignments in a structured, reportable way; hopefully that’s something that can be added later – if there’s demand for it.
If you are an accredited educational institution, you can get everything you need to implement this for free, and businesses can get a free trial of Office 365 to check it out.
Get in touch if you’re interested in trying this out!
If your company is a non-profit, you have the opportunity to get Office 365 for free – and get even more features (like desktop versions of Office 2013) at a discount.
There are several plans to choose from – we can help you pick the right one and guide you through the trial or implementation. Here’s how to get started:
Sign up for a trial
This is the standard E3 Office 365 trial. Once your eligibility is confirmed by Microsoft, we will switch you over to one (or a mix) of the available Office 365 nonprofit plans.
Verify your eligibility
Take a look at Microsoft’s eligibility guidelines to see if you’re eligible – we can also help you with that step.
It’s been just over a weeks since I turned on Clutter in Office 365, and I got to say – it’s awesome. My Clutter folder has successfully separated the chaff from the wheat, leaving my Inbox strictly for important stuff, while keeping things that are not-quite-junk safely within reach and still outside of my peripheral vision. Did I mention that it’s awesome?
If you don’t have the Clutter folder in your Outlook / Outlook Web App (Office 365 is required), go ahead and turn it on! Read how in this MSOnlineHelpdesk.com article.