Get Email Goodies

Subscribe now and be the first to receive all the latest updates! No spam, full privacy, and only the good stuff!

100% Privacy. We don't spam.

How to create S.M.A.R.T. support requests to get better help faster

While sending an email invitation to the self-service support portal for a new client the other day, I decided to write up a guide on what makes a good support request.

I ended up defining that a support request should be S.M.A.R.T.:


When asking for help, be SPECIFIC, indicate the problem’s MAGNITUDE, tell me what ACTIONS you’ve already tried, provide any RELATED or relevant info, and please be TIMELY.


Read the rest of the guide on writing better support requests on our Support Portal


Utilize your data effectively with Office 365 functionality

Invidior uses Microsoft Office 365 to handle its toughest tasks: data monitoring, organization, and analysis. The pharmaceutical industry is heavily regulated and document- and data-heavy. Indivior has found that Office 365 provides unparalleled data analysis and visualization capabilities that enable them to pursue a cure for opioid addiction faster and more efficiently. Office 365 delivers the simple, easy-to-use functionality required in today’s digital world.

View: Utilize your data effectively with Office 365 functionality

Move to the Cloud with Azure

In this week’s video, inWorks LLC looks at four companies–ASOS, British Airways, Rockwell Automation, and GEICO–to learn how the Microsoft Azure cloud helps them succeed in their respective industries. Although each of these companies has rigorous, specialized data requirements, Azure delivers the capabilities and massive scalability they need to step up their operations. Let us show you how Azure can do the same for you.

View: Move to the Cloud with Azure

Intranet for Office 365 – finally!!!

inWorks LLC has partnered with Blue Meteorite, a Gold Microsoft partner from Finland, to deliver outstanding Intranet solutions for Office 365 SharePoint Online.
inWorks LLC is the first Blue Meteorite partner to offer this Intranet-in-a-box product in the United States, and I am looking forward to getting the word out there about this affordable, easy to deploy, flexible, modern – and good looking – Intranet product for Office 365 SharePoint Online.
Building an effective Intranet may require a lot of investment from financial, time, and people perspectives – all of which contribute to the Intranet project languishing on the back-burner.
To solve this problem for our clients, we went in search of a product that not only would help take better advantage of Office 365 SharePoint Online, but do so in a manner that satisfies our fairly stringent criteria for Intranet competence.
We needed to find something that would be:
  • Fast to set up
  • Easy to configure
  • Simple to brand
  • Built using solid architectural principles
  • Developed using best practices and Microsoft’s latest guidelines
  • Robust and handle Office 365 SharePoint Online changes gracefully
  • Affordable
  • Supported by a world-class team

…and we found it. The Valo Intranet product from Blue Meteorite fits all those criteria, and I’m simply thrilled to be able to offer it as part of our services portfolio.

SharePoint Online has been a great collaboration tool for managing documents, but without appropriate Information Architecture it can be confusing to implement and navigate. Furthermore, without a structure in place it’s easy to configure it in a way that precludes the best use of its features.
Proper configuration, branding, deployment, etc of SharePoint Online as an efficient Intranet is possible to accomplish through the use of highly skilled consultants and developers – we know this process intimately.
With inWorks LLC, Valo Intranet helps you get more out of your Office 365 SharePoint Online infrastructure!
Check out the Intranets page on our site, and get in touch!

People+ Pro Update

PeoplePlus_128x128People+ Pro received a few updates today. The main update is that now the Notes field is supported when saving attached contacts from received messages. This functionality is only available to People+ Pro licenses.

Keep in mind that some software may allow rich text in the Notes field – even though the standard contact definition only supports plain text. This means that if there’s any formatting, images, etc. that were somehow added to the contact Notes through well-meaning contact management extensions, that formatting won’t be preserved when the contact is imported into your mailbox.

A couple of minor bugs were also fixed as part of this update.

People+ Pro Update

PeoplePlus_128x128In the original release from a few days ago, the Import Attachments button showed up even if non-contact attachments were present in the email. That didn’t make much sense if the attachments weren’t contacts!

The new release somewhat fixed that issue and will only show the button if:

  1. One of the attachments is a file with a VCF extension
  2. One of the attachment is an Outlook item (could be a contact, or could be some other type of Outlook item)

It’s not a 100% solution – since I’m note pre-interrogating the type of Outlook item it could be, the button will show up even of a non-contact item is attached.

People+ goes Pro!

Several updates are being released in September.

First, I’m introducing two additional versions of People+: People+ Pro, and People+ Free.

People+ Pro will contain more enterprise-grade features, including custom branding for site licenses, ability to import contacts from VCF attachments, better integration with contacts for sending email. The ability to import contacts from VCF attachments is coming first, with others being introduced over the following weeks. P+P will be priced at a point commensurate with its advanced functionality.

People+ Free will be, um, free, and will include ads to support the program. P+F will have the same functionality as People+.

I’m also updating all styling in the app to use Microsoft’s newly released Office UI Fabric framework, designed to bring consistency to Office Add-ins and match the user interface to work better with Office 365.

While the exact timing of these releases isn’t, well, exact, they’re coming soon – and in the meantime, go get the People+ version currently out there!

Windows 10 supports device sign-in via Azure Active Directory

If, like many of my customers, you’re considering ditching all local servers in favor of cloud-based infrastructure, there’s one thorny problem you have to overcome: central account management without a domain controller. Until Windows 10 there weren’t many good options – sure, with Windows 8 PCs you could switch to using Microsoft Accounts to sign in to your local device, but that approach brings other problems.

Windows 10 offers a fantastic new option – the ability to connect your machine to Microsoft Azure Active Directory, and use your AAD credentials to log in to Windows! That solves the “last-mile” problem, so now your Office 365 sign-in (which uses AAD) is also your Windows sign-in (which now uses AAD), and you can use central administrative creds to manage the machine and enjoy all the other benefits of being part of a managed environment, and when you add Microsoft Intune into the mix, the device management picture is that much more complete!

For businesses with mobile users or an aversion to on-prem technology (which all business should be on-prem tech averse!), this option offers a really compelling reason to move to Windows 10.

1 2 3